SUPPORT AT THERAGYM

Outstanding Student Support


Student-Centred

Our students consistently tell us that our support systems exceed expectations. Why? Because they're specific to the individual needs of our students.


Every course, and every interaction with our students is an opportunity to continuously refine our approach to support and guidance. By listening to the feedback our students give us, we have used this to provide a high-quality service all the time, every time.


The key to our success is a very simple one; our passion for the quality of newly qualified health and fitness professionals entering the industry drives us. We take our responsibility to help and support you through your chosen qualification extremely seriously, so much so that we put our reputation it.


We believe in providing each and every student with the right information, support, guidance, and resources they need to succeed, without compromise.

Access Support

Our team of professional and expert tutors will be on hand to guide and mentor you as and when you need them.

Phone

We love to hear from students. Whether it's via an appointment, or just a quick call to ask a simple question, our tutors are on hand to provide their expertise when you need them.

Text Message

You can speak to your support tutor by text, or WhatsApp. Also, if your tutor is unable to reach you after you've requested support, they'll drop you a text just to make sure everything is ok.

Email

Regardless whether you have a question during or out of hours, you'll have access to your tutors email address so you can always connect, even if you're unavailable by phone.

Virtual

If you'd like speak to your support tutor you're always welcome to schedule a virtual meeting, usually via Zoom, so you can engage with each other in a live and interactive way.

Ask Anything

From the moment you enrol on your course, you'll be assigned your personal tutor. They will serve as your primary contact throughout your studies and will always be ready to help you. Whether its a burning question relating to your course, or some career-orientated advice, ask and it will be answered.


If you do have a question about your course, it's always best to pick up the phone or drop them an email. There's always somebody able to help you.

GOT A QUESTION?

Limitless Support

Access our support systems as much as you want, or feel you need. Our support is free from time limits, conditions or restrictions. Upon enrolment, support tutors will speak with you to determine your specific needs. Thereafter, you can have as much or as little contact and support as you need.


Support is available by phone, email, text, and virtually between 9am-7pm 7 days a week. Unfortunately, response times at weekends may be a little longer as this is when most of our practical clinics are delivered.

Invested in Your Development

Our support tutors are passionate about and driven by your success each and every day. A crucial focus of our support system is to help you master the knowledge, skills, and understanding so you can be industry-ready in whatever discipline you're pursuing. Our goal isn't just getting you through your assessments. We want to equip you with knowledge, skills and contextualised experience beyond the industry standard giving you the edge over others.

We understand what you may need to help you throughout your studies and we do our utmost to ensure we deliver it, every time.


We invest more money and time into our learning and development than any other part of our business. It's important to us to ensure that we support our existing and potential students to a high-standard and protect our reputation as a mark of quality and value.


On enrolment, each student receives their login to Canvas, our e-learning platform. Canvas is accessible 24/7 and contains all of the online course materials, lectures, resources, marking, and details about the practical clinics.

Our support tutors are diligent and proactive in their approach, so they'll be no long response times for enquiries, questions or marking.


Unlike GP appointments, our support calls last for 20-30 minutes and aren't rushed. Your support tutor will try to gauge what stage of learning you're at, clarify any areas you're struggling with, and then advise some effective strategies to keep you progressing through. It's always better to speak with your support tutor regularly, although for some, we understand this may not be possible or necessary.


To us, there's no such thing as a stupid question.

Experienced Tutors

Students put their trust in us to deliver a qualification, and deliver it well. The last thing you or us want is to be worried about the quality of service, value, and level of support you'll receive. Our tutors are experienced professionals still actively working within the industry. Trust us when we say they've been there and done it.


Our courses and online sessions are presented by leading physiotherapists, sports therapists and academics, ensuring you get the best learning experience possible. Lectures and content is delivered in manageable portions to avoid overload and so that you can study at your own pace.


We only work with the best in the industry because we believe thats what our students deserve. Many of our tutors have worked together previously in various capacities, so we know their experience and expertise is authentic and comes with a proven track record - not from an inflated CV.

Convenient. Flexible.

Supported by the significant success of students and mentees we work with, we're big believers in delivering courses this way. Experiencing distance learning for the first time can seem daunting, but we're here to alleviate any worries or concerns you may have.


One of the many great benefits to 'home study', or 'distance learning' is the ability to access learning materials on the go, when and where you need them. Our e-learning platform is incredibly versatile. Course units are broken down into smaller, more manageable chunks to help manage your workload but also track your progress. This flexibility allows your tutor to advise, provide feedback or identify areas of the course that still require completing.

Start Your Journey Today

Contact us and turn your passion into a reality.

We've Got You

Our students are at the centre of all we do, therefore, our supports systems are unrivalled. We will be here for you for as long as you need us, when you need us throughout your studies and beyond.


As our qualifications are recognised around the world, you can rest assured that your achievements are as limitless as your career prospects and opportunities.

Contact Us


We’d love to hear from you.


Just choose the most convenient method and we’ll get back to you within 24 hours.

0121 517 1730

info@theragym.co.uk

Contact Us

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